Q: What is the difference between SX8500 & SX8600 ? A:SX8500 does not answer the calls, but the SX8600 can answer the calls if you want it to do so. Q: I only need Music/Message On Hold which model has everything I need complete? A: Both SX8500 or SX8600 provide the Music/Message On Hold function so you can take either one, if you answer calls live then you place the calls on Hold, SX8500 is all you need. Q: What extra benefits does SX8600 provide? A: SX8600 answers the calls removing the ringing stress, then takes the calls to "on Hold" while it alerts you to take the call when you are able to, this way when you are busy with another call or otherwise you do not have the stress to take that ringing line & you do not need to place a call on hold to answer another line. SX8600 answers your calls with a professional voice so it also boosts your business image & can provide the repetitive info such as your office hours etc. to your callers before they get connected to a live person. You can set the SX8600 to "live answer" just like SX8500 any time. Q: I have the phone company "call waiting" service, can I get MOH when I answer a call waiting call? A: No, there is no device that can do that, the call is placed on Hold in the phone company before the new call is connected to you. So you can switch between the calls and place either one on Music on Hold while the other one is held in the phone company in silence. Q: Why are the AudioImage Music-On-Hold devices better? what is the difference? A: The most important point to look for in a music on hold device is the activation mechanism, in other devices you may need to press the star key * or a separate Hold button on the device or may be required to attach a separate activator piece to the hand set of every telephone in order to be able to use the HOLD button for Music-On-Hold activation; but with the AudioImage series you only press the HOLD button on the phone and there are no other pieces required to be attached to any phone. Read more about this Advantages of AudioImage series Q: Do I need a phone system to get MOH? A: No!, you can use the regular 1, 2, 3 or 4 line telephones Q: Where and how Do I connect this device? A: this device is like another telephone, you simply plug it into any telephone wall jack in your office. You may share the wall jack with your telephone using a splitter, or plug the "IN" jack(s) of this device to the wall jack then plug one of your telephones to the provided "OUT" jack(s) on this device. Only one telephone is connected this way, your other telephones remain connected to their own wall jacks. Q: Does this device cover all of my telephones? A: Yes! just
one device covers all of your phones. Q:
I have several telephones which device do I need?
Q: Do I need any thing else ? cable ,wire etc. ? A: Package
comes complete with audio cables, manual, phone cords, etc. if you are
ordering an adapter product (SX8500-4, SX2010, SX1025)
- you also need to provide an audio source with a headphone type jack.
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