Please note the following: 

1- All requests for RMA for refund must be submitted via above email 
     within 14 days after receipt of the product.
2- Full refund is subject to the equipment to be received back in original 
     condition with all parts, cables, AC adapter, manuals, etc. included,
     within 30 days after receipt of the product with a Valid  RMA number. 
3- The shipping charges are not refundable, Opened CD are not refundable, Adapter
     orders returned with opened CD are refunded less full price of CD not promotional
     price.
4- All returns must include a valid RMA #, returns with out a RMA #  will not
     be processed. 
5- Music-On-Hold.net does not guarantee or warrantee or assumes any
     responsibility for any products sold for any specific application.
6- You may request an RMA for repair or replacement (to the same model)
      and not a refund with in the manufacturer warranty period which is one
      year from the purchase date.
7- Manufacturer product warranty does not include product hardware
     updates, exchanges or refund.
8- Manufacturer product warranty does not cover accidents, tamper with
     the device, Failure due to storms, lightning, or mishandling.
9- We are unable to provide loaner equipment. If the product needs service
     you need to obtain an RMA and ship it fright prepaid. Please allow 2-3
     weeks for repair/replacement units to be shipped back to you
10- Processed orders are non cancelable. Orders with refused delivery are
      subject to 20% restock plus shipping expenses.
11- Items that are claimed as defective and are tested to be non defective by the factory are subject to a 20% restocking fee