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Based on AT&T research:
- 70% of calls
are placed "On-Hold" for 30 seconds or longer, leaving a
caller on "Silence Hold" results in a staggering 75% call
abandonment rate! majority of these callers will not call back
of callers with silence on-hold hang up within 1 minute.
with Music-on-Hold stay on-line up to five minutes longer
- 30% of
callers purchased additional products or services as a result of something
they heard on-hold
- 25% of
callers make a purchase based on an on-hold sales suggestion
average person spends 100 hours per year on-hold"
music or messages, 70% of those on-hold will hang up and 35% won't call
90% of callers prefer on-hold messages over silence"
show that 25% to 40% of callers make purchases
based on information they heard on-hold"
afford to spend so much money in advertising your product and services
to get the customers to call you, only to be placed in "Silence
Hold" while you have to help another customer?
is a better solution, just plug in one of the AudioImage devices,
now all of your telephones and your lines automatically have this
all it works on your regular telephones!
customers on line longer and make a better impression
your credibility and improve your customers perception of your business
your WEB site address, provide value added information, promote
sales and customer satisfaction