Please note the
Our commitment at Music-On-Hold.net is
total customer satisfaction. our return policy is very simple:
If for any reason the product that you
receive from Music-On-Hold.net is not working to your satisfaction,
simply click at link below for an RMA # and instruction to return it
for a refund. RMA request
- All requests for RMA
for refund must be submitted via above email
receipt of the product.
- Refund is subject to
the equipment to be received back in original
condition with all parts, cables, AC adapter, manuals, etc. included,
within 30 days after receipt of the product with a Valid RMA number.
- The original shipping
charges are not refundable (including orders with Free
- Opened CDs are not refundable
orders returned with opened CD are refunded less full price of CD not
- All returns must include
a valid RMA #, returns with out a RMA # will not
- Music-On-Hold.net does
not guarantee or warrantee or assumes any
responsibility for any products sold for any specific application.
- You may request an RMA
for repair or replacement with in the manufacturer
warranty period by contacting the manufacturer.
- Please note when you
contact Manufacturer, the product warranty does not include product
exchanges or refund.
- Please note the Manufacturer
product warranty does not cover accidents, tamper with
the device, Failure due to storms, lightning, or mishandling.
- We are unable to provide
loaner equipment. If the product needs service you need to contact manufacturer.
- Processed orders are
non cancelable. Orders with refused delivery are
subject to 10% processing fees plus shipping expenses.
- Items that are claimed as defective and are tested
to be non defective by the factory are charged
a 20% restocking fee.
fee: incomplete returns or items received in a non-re sellable condition
are subject to a 20% re-stocking fee, this fee is waived if the returned
item is tested by factory and was found defective. Please
note Incompatibility or not working in a desired way does not make a
product defective. "defective" means it does not function
at all or it does not turn ON, etc.